Help Center – Zevora Jewels

Zevora Jewels is a U.S.-based online brand specializing in premium lab-grown diamond jewelry, designed and crafted with the highest ethical and quality standards.

Yes — our lab-grown diamonds are 100% real diamonds, identical in physical, chemical, and optical properties to mined diamonds. The only difference is how they’re created — ethically and sustainably in a lab.

Absolutely. Every Zevora diamond piece comes with an authentic IGI or GIA certification verifying diamond quality and authenticity.

Yes! We offer a Custom Design Service where you can design your own engagement ring, pendant, or any jewelry piece.

Visit our Custom Design Page
or contact us via care@zevorajewels.com
for personalized assistance.

Please visit our detailed Jewelry Size Guide page for ring, bracelet, and necklace measurements. You can also request a complimentary ring sizer from our support team.

Currently, Zevora Jewels operates as an online-only brand, allowing us to offer premium quality at transparent prices.
However, we do provide virtual consultations and video previews on request.

We accept all major payment methods:

• Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay
• Klarna / Afterpay (Installment Payments)

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. Your payment details are never stored or shared.

Yes — we offer Klarna or Afterpay options so you can split your purchase into easy monthly payments. No interest when paid on time.

Applicable U.S. state sales taxes will be calculated and displayed during checkout based on your shipping address.

Yes. Zevora digital gift cards are available in multiple denominations — the perfect present for special occasions.

Most ready-to-ship jewelry is delivered within 12-14 business days.
Custom or made-to-order pieces take 14-17 business days to craft and ship.

Once your order is shipped, you’ll receive a tracking number via email.
You can also track it through the Order Tracking page on our website.

We offer a 14-day return policy on unworn, undamaged jewelry.
Simply contact our support team at care@zevorajewels.com within 14 days of delivery for an easy return or exchange.

Yes, U.S. returns are free. We’ll provide a prepaid shipping label for your convenience.

Contact us at care@zevorajewels.com with your order number.
We’ll guide you through the return process and provide a return label.

We take quality very seriously. If your item arrives damaged or incorrect, notify us immediately with photos, and we’ll replace or repair it at no cost.

Yes. Exchanges are accepted within 14 days of delivery for a different size, color, or design.

Browse our collections, select your favorite piece, choose your size, and click “Add to Cart” → Checkout.
You’ll receive a confirmation email once your order is placed.

No, you can checkout as a guest.
However, creating a Zevora account lets you save your details, track orders, and access exclusive member offers.

Orders can only be modified or canceled within 24 hours of purchase.
Once production or shipping begins, changes cannot be made.

Yes — engraving is available for select products. Please mention your engraving text in the order notes or contact us right after placing your order.

Currently, Zevora Jewels ships within the United States only.
International shipping will be available soon.

Yes! All Zevora jewelry comes in premium gold-embossed packaging, perfect for gifting or special occasions.