Shipping policy
At Zevora Jewels (“Company,” “we,” “our,” or “us”), we are committed to ensuring that your fine jewelry reaches you safely, promptly, and in perfect condition. The following Shipping Policy outlines our procedures, timelines, and responsibilities for domestic and international orders.
1. Order Processing
1.1 Processing Time:
All standard orders are processed and dispatched within 3-5 business days from the date of order confirmation.
Made-to-order jewelry or customized pieces may require 5-7 business days before shipment. Orders placed on weekends or public holidays will be processed on the next business day.
1.2 Order Confirmation:
Once your order is confirmed, you will receive an email notification containing your order details and estimated dispatch date.
1.3 High Order Volume:
During peak seasons, holidays, or special promotions, processing times may be slightly extended. In such cases, we will notify you promptly via email.
2. Shipping Methods & Charges
2.1 Shipping Partners:
We ship orders through trusted carriers including UPS, FedEx, and USPS, ensuring secure and timely delivery.
2.2 Shipping Options:
Customers can select between Standard Shipping and Express Shipping at checkout, depending on service availability in their region.
2.3 Shipping Charges:
Shipping costs are calculated automatically at checkout based on the order’s weight, value, and destination.
Occasionally, we offer free shipping promotions, which will be clearly communicated on our website.
3. Delivery Timeframes
3.1 Estimated Delivery:
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Within the USA: 10-12 business days after dispatch.
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International Orders: 10-14 business days after dispatch (subject to customs clearance).
3.2 Delays:
Delivery times may vary due to unforeseen circumstances such as carrier delays, weather conditions, or customs inspection. Zevora Jewels shall not be held liable for delays beyond our control.
4. Order Tracking
4.1 Tracking Notification:
Once your order has shipped, you will receive a tracking number via email along with a direct link to monitor your shipment status.
4.2 Tracking Updates:
Please allow up to 24 hours for tracking information to become active after dispatch.
5. Customs Duties & Taxes
5.1 International Shipments:
For customers outside the United States, international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the buyer.
5.2 Customs Delays:
Customs clearance procedures may cause delays beyond the estimated delivery timeframe. Zevora Jewels has no control over such processes or additional charges imposed.
6. Packaging & Gift Options
6.1 Standard Packaging:
All jewelry is securely packaged in durable, tamper-evident boxes and includes the authenticity certificate for your jewelry.
6.2 Gift Packaging:
Complimentary gift wrapping is available for orders marked as gifts. You may also include a personalized message at checkout. The product will arrive in Zevora Jewels’ exclusive gift box.
7. Lost, Damaged, or Stolen Packages
7.1 Lost or Stolen Packages:
Once the shipment is marked as “Delivered” by the carrier, Zevora Jewels is not responsible for lost, delayed, or stolen packages. Please contact the shipping carrier directly to file a claim.
7.2 Damaged or Tampered Packages:
If you believe your package has been opened, damaged, or tampered with, we advise you not to accept delivery.
8. Policy Updates
Zevora Jewels reserves the right to modify or update this Shipping Policy at any time without prior notice.
The version in effect at the time of your order will apply.
